Bug 31287

Summary: D-Tech kiosk can't connect to LMS (Koha)
Product: Koha Reporter: simon.rowe
Component: SIP2Assignee: Bugs List <koha-bugs>
Status: CLOSED INVALID QA Contact: Testopia <testopia>
Severity: blocker    
Priority: P5 - low    
Version: unspecified   
Hardware: PC   
OS: Windows   
GIT URL: Initiative type: ---
Sponsorship status: --- Comma delimited list of Sponsors:
Crowdfunding goal: 0 Patch complexity: ---
Documentation contact: Documentation submission:
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Description simon.rowe 2022-08-03 10:39:26 UTC
We are London School of Theology and use Koha as our LMS.  We use a D-Tech Check-in/Check-out Kiosk and as of 08:30 am (UK time) this morning (03-Aug-22), the Kiosk cannot connect to the LMS (our D-Tech support say it is using SIP2).  We cannot identify a network issue at our end, so D-Tech have asked us to check with you whether there is any problem at your end.

This is urgent as it is impacting our users.

If needed, you can call me on +44 (0)7806 477763.

Once you let us know whether or not there is an issue at your end, we can liaise with D-Tech accordingly.

Many thanks

Simon Rowe (Assistant Librarian - London School of Theology) on behalf of Keith Lang, Librarian
Comment 1 Katrin Fischer 2022-08-03 10:55:21 UTC
Hi Simon, are you self-hosting or do you work with a support provider? 

Bugzilla is used to report bugs and enhancements to the Koha Community. This sounds like something needs to be checked out on your server, for example the SIP server might need restarting.

But you should/need to raise the issue with someone who can get on your server.