Bug 33374

Summary: Holds captured at different branch when pickup branch has a copy on shelf can create long wait times for patrons
Product: Koha Reporter: Lisette Scheer <lisette>
Component: Hold requestsAssignee: Bugs List <koha-bugs>
Status: NEW --- QA Contact: Testopia <testopia>
Severity: enhancement    
Priority: P5 - low CC: chughesman, gmcharlt, mspinney
Version: unspecified   
Hardware: All   
OS: All   
Change sponsored?: --- Patch complexity: ---
Documentation contact: Documentation submission:
Text to go in the release notes:
Version(s) released in:
Circulation function:

Description Lisette Scheer 2023-03-30 19:56:18 UTC
To recreate:

1. Have a multibranch system where holds can transfer between 2 or more libraries 
2. Have a bib with 2 or more items at different branches. 
3. At Branch A checkout Branch A's copy of the item to a patron
4. At Branch B place a record level hold for a Branch B patron (where branch b has a copy of the item available on the shelf)
5. Return Branch A's book at Branch A. It fills the hold for Branch B patron

In some cases this makes the patron wait much longer for a hold. 

It would be great if there was a way to set holds not to fill from other libraries if there was a copy available at the pickup location. 

Some consortiums have branches that only get deliveries once or twice a week. If they happen to check in an item that could be filled at the pickup branch before the pickup branch scans the hold there, it could take much longer for the patron to get the item. 

Lisette
Comment 1 Carolyn Hughesman 2023-08-11 19:03:06 UTC
+1  This would be very useful to us!