Bug 33374 - Holds captured at different branch when pickup branch has a copy on shelf can create long wait times for patrons
Summary: Holds captured at different branch when pickup branch has a copy on shelf can...
Status: NEW
Alias: None
Product: Koha
Classification: Unclassified
Component: Hold requests (show other bugs)
Version: unspecified
Hardware: All All
: P5 - low enhancement with 6 votes (vote)
Assignee: Bugs List
QA Contact: Testopia
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Reported: 2023-03-30 19:56 UTC by Lisette Scheer
Modified: 2023-08-18 01:30 UTC (History)
3 users (show)

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Description Lisette Scheer 2023-03-30 19:56:18 UTC
To recreate:

1. Have a multibranch system where holds can transfer between 2 or more libraries 
2. Have a bib with 2 or more items at different branches. 
3. At Branch A checkout Branch A's copy of the item to a patron
4. At Branch B place a record level hold for a Branch B patron (where branch b has a copy of the item available on the shelf)
5. Return Branch A's book at Branch A. It fills the hold for Branch B patron

In some cases this makes the patron wait much longer for a hold. 

It would be great if there was a way to set holds not to fill from other libraries if there was a copy available at the pickup location. 

Some consortiums have branches that only get deliveries once or twice a week. If they happen to check in an item that could be filled at the pickup branch before the pickup branch scans the hold there, it could take much longer for the patron to get the item. 

Lisette
Comment 1 Carolyn Hughesman 2023-08-11 19:03:06 UTC
+1  This would be very useful to us!