Bug 34928

Summary: Email outgoing address options
Product: Koha Reporter: Christopher Brannon <cbrannon>
Component: NoticesAssignee: Bugs List <koha-bugs>
Status: CLOSED FIXED QA Contact: Testopia <testopia>
Severity: enhancement    
Priority: P5 - low    
Version: Main   
Hardware: All   
OS: All   
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Crowdfunding goal: 0 Patch complexity: ---
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Description Christopher Brannon 2023-09-26 21:20:47 UTC
It might improve email situations if Koha had an option for all outgoing notices to go through a single email address, rather than the individual libraries.  This would make it easier for patrons to whitelist a single address, rather than multiple addresses if you are part of a consortium.

Emails could also be set with a reply-to address, that could be redirected back to the library that would have originally sent the email, which at that point would make it clearer to email systems that a conversation is being had between the two addresses.  In theory.

I could be totally wrong about all of this, but in my simple mind, this seems like a better work flow for notices.  Although, maybe sending everything out through one address might raise flags quicker? I don't know.
Comment 1 Katrin Fischer 2023-09-26 21:23:17 UTC
Set the branch reply-to to the library email address and the branchemail to the same address for every library. That should achieve what you describe.