Bug 42049

Summary: Manual overlooks possible behavior for Claims Returned
Product: Koha Reporter: Andrew Fuerste-Henry <andrew>
Component: DocumentationAssignee: Bugs List <koha-bugs>
Status: Needs documenting --- QA Contact: Testopia <testopia>
Severity: normal    
Priority: P5 - low CC: aude.charillon, danielle.meininger, david, philip.orr
Version: Main   
Hardware: All   
OS: All   
See Also: https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=42038
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Description Andrew Fuerste-Henry 2026-03-10 12:36:41 UTC
https://koha-community.org/manual/latest/en/html/circulation.html#claiming-an-item-as-returned

The manual says: "The claimed returned item will stay in the patron’s checkouts, and its lost status will be updated."

The claimed item may or may not stay in the patron's checkouts based on the settings in the MarkLostItemsAsReturned system preference.

The item's lost status will not always be updated when claimed. Since Bug 27919, when an item already has a lost status prior to being claimed its lost status does not change when claimed. This is noted in the ClaimReturnedLostValue system preference: "This will not update the lost status of the item if there is already an existing lost status set."
Comment 1 David Nind 2026-03-10 17:47:02 UTC
Thanks Andrew!