Bug 33552

Summary: Automatic renewals should only send emails for successes
Product: Koha Reporter: David Cook <dcook>
Component: NoticesAssignee: Bugs List <koha-bugs>
Status: NEW --- QA Contact: Testopia <testopia>
Severity: enhancement    
Priority: P5 - low CC: cmurdock, kebliss, marie.hedbom
Version: Main   
Hardware: All   
OS: All   
See Also: https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=31427
Change sponsored?: --- Patch complexity: ---
Documentation contact: Documentation submission:
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Description David Cook 2023-04-18 00:26:11 UTC
I get frequent complaints from libraries about patrons getting emails saying their items can't auto renew. The typical error message is "too_many", and it's sent every single day. 

Most of the time, we probably only want to send email notices out when the item has successfully renewed. 

Then notices like advanced item due, item due, and overdues take over from there.
Comment 1 David Cook 2023-04-18 00:27:22 UTC
(On a side note, the precedence of errors in automatic renewals makes no sense. In the most common scenarios, you'll probably never see an "overdue" because you'll get "too_many" first.)
Comment 2 David Cook 2023-04-18 00:32:14 UTC
Since people will disagree on this one, we would wrap it in a system preference anyway.