Bug 33552 - Automatic renewals should only send emails for successes
Summary: Automatic renewals should only send emails for successes
Status: NEW
Alias: None
Product: Koha
Classification: Unclassified
Component: Notices (show other bugs)
Version: Main
Hardware: All All
: P5 - low enhancement
Assignee: Bugs List
QA Contact: Testopia
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Reported: 2023-04-18 00:26 UTC by David Cook
Modified: 2024-03-26 16:04 UTC (History)
3 users (show)

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Description David Cook 2023-04-18 00:26:11 UTC
I get frequent complaints from libraries about patrons getting emails saying their items can't auto renew. The typical error message is "too_many", and it's sent every single day. 

Most of the time, we probably only want to send email notices out when the item has successfully renewed. 

Then notices like advanced item due, item due, and overdues take over from there.
Comment 1 David Cook 2023-04-18 00:27:22 UTC
(On a side note, the precedence of errors in automatic renewals makes no sense. In the most common scenarios, you'll probably never see an "overdue" because you'll get "too_many" first.)
Comment 2 David Cook 2023-04-18 00:32:14 UTC
Since people will disagree on this one, we would wrap it in a system preference anyway.