Bug 40266

Summary: Add ability to override interlibrary loan checkout block
Product: Koha Reporter: Esther Melander <esther.melander>
Component: ILLAssignee: Bugs List <koha-bugs>
Status: NEW --- QA Contact: Testopia <testopia>
Severity: enhancement    
Priority: P5 - low CC: lisette, pedro.amorim, tomascohen
Version: 24.11   
Hardware: All   
OS: All   
GIT URL: Change sponsored?: ---
Patch complexity: --- Documentation contact:
Documentation submission: Text to go in the release notes:
Version(s) released in:
Circulation function:

Description Esther Melander 2025-06-27 19:03:01 UTC
To Replicate:

1. Create a patron with overdue items and fines.
2. Enable the ILL module, and CirculateILL
3. Create a request for the patron.
4. Confirm the request
5. Click on checkout and submit.

The user will receive an error message that says, "There was a problem checking this item out, please check for problems with the patron's account."

The message alerts staff the patron has a problem with their account, but it almost feels too late in the process. It would be nice at this point if staff had the option to override the circulation block. It is not clear to the staff person that all potential problems will block the circulation (perhaps a separate system preference to define the blocks). It can take some time to deal with the blocks and requires clearing all the blocks before the item can circulate.

Even better would be an alert of some kind on the manage ILL request screen next to the patron name that there is a problem so the staff member can see it before attempting to circulate.
Comment 1 Esther Melander 2025-06-27 19:29:21 UTC
Possible duplicate of bug 38369