To Replicate: 1. Create a patron with overdue items and fines. 2. Enable the ILL module, and CirculateILL 3. Create a request for the patron. 4. Confirm the request 5. Click on checkout and submit. The user will receive an error message that says, "There was a problem checking this item out, please check for problems with the patron's account." The message alerts staff the patron has a problem with their account, but it almost feels too late in the process. It would be nice at this point if staff had the option to override the circulation block. It is not clear to the staff person that all potential problems will block the circulation (perhaps a separate system preference to define the blocks). It can take some time to deal with the blocks and requires clearing all the blocks before the item can circulate. Even better would be an alert of some kind on the manage ILL request screen next to the patron name that there is a problem so the staff member can see it before attempting to circulate.
Possible duplicate of bug 38369
If the blocks cannot be resolved straightaway but the ILL item should still be checked out (again, see report from bug 38369), the only option for library staff is to check out from the patron account, using the standard circulation. Unfortunately, this does not update the status of the ILL request, as the item was not issued from the ILL request. The library team therefore cannot fully rely on the ILL request statuses to manage ongoing requests. This is another example why the ability to override checkout blocks when checking out from the ILL module would be useful to library teams.