To reproduce: - create an order with 2 items - close the basket - receive 1 item - delete the order (with the remaining item) - cancel the receipt - nothing append - cancel the receipt again - an error occurred: "Cannot cancel receipt. Possible reasons : ..."
Katrin, I don't know how to fix this issue. I see 2 ways: 1/ Don't allow to delete order with children (but there will be no way to remove remaining items to receive) 2/ When an order is deleted and there are already received children, the parent_ordernumber for children become the ordernumber from the first order received (and we lost the link to the original order parent). Example: - O1 is pending with 3 items. - receive 1 item: O2 is created (1 item received) and the parent_ordernumber is O1. - receive 1 item: O3 is created (1 item received) and the parent_ordernumber is O1. - now we have 01 (1 item to receive), O2 (1 item received) linked to O1, O3 (1 item received). - cancel O1: O2 become the parent for O2 and O3 (we don't have the link to O1 anymore). Restriction: we cannot cancel the receipt for O3 (we should cancel the receipt for O2 before). Do you see a third way?
Hi Jonathan, Hm, I am not sure I have advice on this without replicating it - but i can't do that before tonight. :(
Is this the error that accompanies this issue? "The order line you are trying to cancel was created from a partial receipt of another order line which has been deleted. Cancellation is not possible." If so it's still hanging around. Are there any ideas on a solution for this? -Daniel
(In reply to Daniel Gaghan from comment #3) > Is this the error that accompanies this issue? "The order line you are > trying to cancel was created from a partial receipt of another order line > which has been deleted. Cancellation is not possible." > > If so it's still hanging around. Are there any ideas on a solution for this? At the moment you can only clean the data via SQL - there is a couple of bugs revolving around deleted records in acq.
Ok, it sounds like this is still a problem. I will look for the bugs concerning this.