There is a loophole where after a hold has arrived and is placed on the hold shelf (in Waiting status) patrons can still suspend the hold via the OPAC. After a hold moves to Waiting status the suspend option is no longer available from the Koha Staff Patron Holds window. To Replicate: 1) create a hold using either the OPAC or Staff Client 2) look at the OPAC and Staff Client and see the suspend button is visible 3) checkin an item to fill that hold via the staff client 4) look at the OPAC and Staff Client and see the suspend button is visible in only the OPAC. Clicking on the button will suspend the hold even though it is arrived and Waiting for pickup. This is related to Bug 18856 - Cancel Waiting Hold in OPAC does not give useful message. Likewise there is no staff side messaging to indicate that a patron has suspended a Waiting Hold.
Any updates on bug 20164? Carnegie team
I've just tested this and suspending a waiting hold is no longer possible via the OPAC. Please reopen if you can still see the problem. Not: 17.05 which this was reported against is no longer maintained, the fix from bug 18856 is available in 17.11.08