Bug 23615 - Alert staff when patron cancels an ILL request in opac
Summary: Alert staff when patron cancels an ILL request in opac
Status: RESOLVED DUPLICATE of bug 22818
Alias: None
Product: Koha
Classification: Unclassified
Component: ILL (show other bugs)
Version: 18.11
Hardware: All All
: P5 - low new feature (vote)
Assignee: Bugs List
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Reported: 2019-09-16 11:08 UTC by Niamh
Modified: 2022-11-07 10:37 UTC (History)
1 user (show)

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Description Niamh 2019-09-16 11:08:16 UTC
Patrons can cancel a request on the opac but staff are not notified of this, and may have proceeded with fulfilling a request in the meanwhile. 

Create a notification to ILL staff / branch when a request is cancelled via an opac user by email and via alert when they log into Koha, or allow the library to disable this functionality.

Staff need to know if a request is cancelled so that request costs are not incurred by the library. 

Unnecessary budgetary spend and Staff time wasted on processing cancelled requests can arise because of this.
Comment 1 Andrew Isherwood 2019-09-17 15:10:54 UTC
This has been addressed in Bug 22818

*** This bug has been marked as a duplicate of bug 22818 ***