Patrons can cancel a request on the opac but staff are not notified of this, and may have proceeded with fulfilling a request in the meanwhile. Create a notification to ILL staff / branch when a request is cancelled via an opac user by email and via alert when they log into Koha, or allow the library to disable this functionality. Staff need to know if a request is cancelled so that request costs are not incurred by the library. Unnecessary budgetary spend and Staff time wasted on processing cancelled requests can arise because of this.
This has been addressed in Bug 22818 *** This bug has been marked as a duplicate of bug 22818 ***