TO recreate: I'm using this CHECKIN notice template: [% borrower.firstname %] [% borrower.surname %] The following items have been checked in: ---- [% biblio.title %] ---- Thank you. 1. Add my sample notice. 2. Checkout an item. 3. Use that item's barcode to generate a preview. 4. Notice the firstname and surname are missing 5. Check the item in to generate the actual notice. ( make sure the patron's messaging prefs are set to receive one ) 6. It accurately adds the firstname and surname.