If you are using UseEmailReceipts, an email is sent to the user as a receipt when fines are written off or paid. There is a difference in how the emails sent that should be fixed: * When you pay/write off a single fine, an email is sent for that line. * When you pay/write off multiple using "selected", one email is sent with all information about the selected lines. (nice and expected) * When you pay/write off all a single email is sent for each line. (unexpected, not nice) If multiple lines are paid or written off, this should always generate a single email about the transaction.
It can be very confusing to patrons, upping severity. Also: Confirmed still valid in 22.11 at least.