Currently, once a hold is placed, staff can move a hold up to priority one for situations like calling an item back to processing or for customer service purposes, but it would be nice to have an option at the time of placing the hold to make that hold first in line at time of hold creation.
And, actually what we're looking for is an administrative setting in patron type that allows Library Priority account types (for collection developers and staff programs) to always be placed at the top of the waiting list for any items they place on hold. Thanks!