Bug 33814 - HOLD notices for email and sms do not enqueue even if enabled
Summary: HOLD notices for email and sms do not enqueue even if enabled
Status: CLOSED INVALID
Alias: None
Product: Koha
Classification: Unclassified
Component: Notices (show other bugs)
Version: Main
Hardware: All All
: P5 - low trivial (vote)
Assignee: Bugs List
QA Contact: Testopia
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2023-05-23 17:45 UTC by Emily Lamancusa
Modified: 2023-12-28 20:42 UTC (History)
0 users

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Description Emily Lamancusa 2023-05-23 17:45:29 UTC
I'm marking this Major because of the impact on customer service, but if Normal would be more appropriate feel free to adjust.

I'm seeing this bug in 22.11.04 and in master: when a hold is set to Waiting, only the print notice for "hold waiting" is enqueued on the patron's account, even if the patron has email and/or SMS notices for waiting holds enabled on their account. Unless this is a display error in the patron notices tab (not sure how likely that is or how to test for that in a test environment), this would mean that the patron has no way of being notified when their hold is ready for pickup.

To reproduce:
1. Edit a patron's Messaging Preferences to enable email/SMS notices for "Hold Filled"
2. Place a hold for that patron
3. Check in an item to fill the hold
4. Go to the patron's account and click the Notices tab
Note that an enqueued print notice appears in the patron's notices table for the available hold, but there is no email or SMS notice listed.
Comment 1 Emily Lamancusa 2023-05-23 18:02:25 UTC
Never mind, I feel rather silly now... I was only working with test patrons and didn't notice that they didn't have a valid email address or SMS number on their account. It occurred to me to test multiple Koha version and notification settings, but not to check that. As soon as I added the requisite contact information the notices enqueued normally. Sorry for the false alarm folks!