Bug 36583 - MEMBERSHIP_RENEWED message for manual renewals
Summary: MEMBERSHIP_RENEWED message for manual renewals
Status: NEW
Alias: None
Product: Koha
Classification: Unclassified
Component: Notices (show other bugs)
Version: 23.11
Hardware: All All
: P5 - low enhancement
Assignee: Bugs List
QA Contact: Testopia
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Reported: 2024-04-11 17:24 UTC by Sara Brown
Modified: 2024-11-06 21:29 UTC (History)
4 users (show)

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Description Sara Brown 2024-04-11 17:24:48 UTC
Libraries who require in-person patron account renewals (so that they can confirm contact information etc.) may also want to send a record of the renewal to their patrons, so it would be nice if the new MEMBERSHIP_RENEWED notice coming with bug 28688 could be sent for manual patron account renewals, not just for automatic account renewals via the membership_expiry.pl cron.
Comment 1 Gene Miller 2024-04-11 18:23:36 UTC
We'd love a manual trigger for Membership_Renewed messages. All of our membership renewals are done manually, largely because we have a fairly transient population whose info changes frequently. Manual renewal gives us the opportunity to review the patron record--especially the contact info--and update it as needed.

The manually-triggered notice would serve as a useful confirmation of the membership renewal itself, plus providing a useful and almost immediate check that any updates to the patron's email address have been done correctly.

Gene Miller
Library Associate
Takoma Park (MD) Library
Comment 2 kch-tr.lhl-consortium@nhs.net 2024-05-30 10:37:24 UTC
I'd also be in support of this feature, as our privacy policy requires that patrons must provide consent for us to renew their account, so the auto renewal process doesn't really work for us. As we have to manually renew all accounts, it makes more sense to have a MEMBERSHIP_RENEWED notice trigger whenever we manually renew as a record of this.
Comment 3 Mollie Myers 2024-11-06 21:29:59 UTC
We renew our library memberships manually as we have non-resident fees that are variable, as well as other exceptions that need to be verified so automatic renewal is not an option for us.
We recently began the cron job would send the patron a notice that their account was set to renew in 10 days and to further automate as many communications as possible we would LOVE the option for a notification to be sent when a staff member manually renews a patron's library account.
Right now we renew accounts in person, over the phone, over chat, and via email. Have one, uniform, message being sent to all who renew in any manner would greatly improve our messaging to our patrons and efficiency for our staff.