If I put our IP address in this setting, it does not work. The self check just defaults to the catalog.
What syntax did you use? we are using this with 22.11 in production.
Just our IP address in standard format, just like the preference suggests: XXX.XXX.XXX.XXX Is there another syntax I should be using?
Is that the IP address of your workplace as it is visible to the server? If you are self hosting or using VPN that might be a different one on your local network than to the outside world.
It is our public IP address, as seen by the world, and as Koha would see us.