Created attachment 2774 [details]
can't check out
On the checkout screen if a patron has no overdues, but owes more than the limit their screen says you can't check out but no reason why.
It should instead say that you can't check out because patron owes too much money.
I should rephrase that. If a patron has items overdue and fines the error message doesn't say which is blocking the checkouts - so often staff think it's one or the other and it might not be the actual reason. In short, the 'cannot check out' message should say why.
Created attachment 2908 [details]
multiple reasons - which is actually blocking checkouts?
Adding Owen to the CC for his design expertise :) Attaching two possible fixes - which do we like?
Created attachment 2909 [details]
possible fix (option 1)
The reason why checkouts are blocked is actually on the screen but all people see is the <h3> - so instead why not add that note up there?
Created attachment 2910 [details]
possible fix (option 2)
Make the reason why checkouts are blocked stand out by removing the entirely red message and putting in highlights instead.
I'm partial to option two since it makes the word 'blocked' stand out as much as 'items overdue' which is what people think is the reason things are blocked (cause they see that first).
See Bug 3484 for a possible solution
I added the bug to the see also, but that's not the problem that was reported to me. The problem was that the reason why you couldn't checkout wasn't clear. A combo of both solutions would probably make them happy.
[08:58] <jwagner> nengard, see Bug 3484 -- is that what you want?
[08:58] <munin> Bug http://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=3484 enhancement, PATCH-Sent, ---, jwagner, ASSIGNED, Break down fee display on checkout tab
[08:59] <nengard> jwagner not exactly, the staff want to know why the checkouts are blocked and they're missing the part that says 'checkout blocked cause of fines'
[08:59] <nengard> they don't care so much about the breakdown
[08:59] <nengard> but a combo of that screenshot and one of mine might do the job
[08:59] <jwagner> but if the checkout tab shows patron owes $X in other fines, that should explain why it's blocked, shouldn't it?
[09:15] <nengard> you'd think wouldn't you
[09:15] <nengard> but apparently they feel that because the overdues notice is first and bold that must be why it's blocked
[09:16] <nengard> the circ desk is busy and people just don't pay attention or take the time to pay attention
[09:16] <nengard> the specific complaint was that the reason for not being able to checkout does not stand out enough
[09:20] <nengard> and I don't think that splitting out the fines does anythng about that
Created attachment 2924 [details] [review]
signed off patch
Pushed, please test
This bug is mentioned in:
bug 5419: make reason checkouts blocked stand out http://lists.koha-community.org/pipermail/koha-patches/2010-December/013472.html
bug 5419: make reason checkouts blocked stand out http://lists.koha-community.org/pipermail/koha-patches/2010-December/013475.html
bug 5419: make reason checkouts blocked stand out http://lists.koha-community.org/pipermail/koha-patches/2010-December/013478.html
bug 5419: make reason checkouts blocked stand out http://lists.koha-community.org/pipermail/koha-patches/2010-December/013480.html
This bug is mentioned in:
bug 5419: make reason checkouts blocked stand out] http://lists.koha-community.org/pipermail/koha-patches/2011-January/013504.html