I have given a staff member permission to receive serials but nothing else and they cannot receive serials. I then tried to give them edit subscription permissions too - but they still can't receive, I didn't try all permutations, but the only way in my tests that worked was to give all serials permissions to the user.
Btw - my 'nothing else' I meant no other serial permissions, they do have permission to access the staff client.
Try giving them all permissions and see what happens, or you could try re-creating the user and see what happens.
Sam, I have tried it on new and existing patrons and on several different machines. Nicole
*** This bug has been marked as a duplicate of bug 7521 ***