Koha currently has two holds reports: Holds to Pull and Holds Queue. The difference between them is often unclear and confusing. The system shall provide a single report page to detail which materials should be pulled from a branches shelves, and where these items should be sent.
I think the issue here is more the lack of documentation. Currently libraires might use the one or the other depending on their workflows (one is generated by the cronjob, the other is immediate, works better for single brnach) Maybe better labelling and documentation would help?