I got this report from a library: When items age to long overdue lost, they assess a fee equivalent to the replacement price of the item. That makes sense. When those items are checked in, the fee is removed and the titles no longer display as checked out. The overdue does remain in the patron's history under fines. That also makes sense. However, if we renew one of those items, it assigns a new due date, but does not remove the fee or the long overdue lost designation. And, if we take payment on the item, it balances out the fee, reducing the amount due accordingly, but the title continues to display in the list of items out as long overdue lost. The result of this is that our staff members continue to mention these overdue items to the patron even after they've been taken care of. Other categories of lost - those that are manually set - remove the title from the list of items out. Renewing an item should also remove the fees and the long overdue designation. And paying for the item should remove it from items out and show it only in payment history.
We would like to see this addressed. This is pretty significant. Christopher
*** This bug has been marked as a duplicate of bug 9805 ***