Bug 34255

Summary: Add an enquiry/request/workflow management module
Product: Koha Reporter: Martin Renvoize (ashimema) <martin.renvoize>
Component: Staff interfaceAssignee: Bugs List <koha-bugs>
Status: NEW --- QA Contact: Testopia <testopia>
Severity: new feature    
Priority: P5 - low CC: gmcharlt, jonathan.field, jzairo, kelly, lisette, matt.blenkinsop, sally.healey
Version: Main   
Hardware: All   
OS: All   
GIT URL: Change sponsored?: ---
Patch complexity: --- Documentation contact:
Documentation submission: Text to go in the release notes:
Version(s) released in:
Circulation function:
Bug Depends on: 32436, 34324, 35615, 36759, 36801, 36802, 33105, 35657, 36612, 36758    
Bug Blocks:    

Description Martin Renvoize (ashimema) 2023-07-11 16:16:53 UTC
We have a number of different ways to create what boils down to a simple enquiry in Koha.. OPAC Problem reports, Catalogue concerns, Purchase suggestions and the upcoming Vendor issues.

It would be great to have a central module for managing all these different enquiry/ticket types, with jump out points to the various different workflows for working those enquiries through to a resolution.
Comment 1 Martin Renvoize (ashimema) 2023-07-20 13:13:56 UTC
*** Bug 25215 has been marked as a duplicate of this bug. ***
Comment 2 Jessie Zairo 2023-10-25 12:21:20 UTC
+1 This would be great for managing alerts with orders in acquisitions and notifications for keeping track of what needs renewing, canceling, follow-up, etc. in the ERM module.
Comment 3 Martin Renvoize (ashimema) 2024-03-06 16:12:36 UTC
We're certainly keeping that in mind with the Acquisitions work we're doing at the moment.  Exposing some workflows there in our proof of concept work.