Bug 34255 - Add an enquiry/request/workflow management module
Summary: Add an enquiry/request/workflow management module
Status: NEW
Alias: None
Product: Koha
Classification: Unclassified
Component: Staff interface (show other bugs)
Version: Main
Hardware: All All
: P5 - low new feature (vote)
Assignee: Bugs List
QA Contact: Testopia
URL:
Keywords:
: 25215 (view as bug list)
Depends on: 34324 35615 35657 36612 33105
Blocks:
  Show dependency treegraph
 
Reported: 2023-07-11 16:16 UTC by Martin Renvoize
Modified: 2024-04-17 09:47 UTC (History)
7 users (show)

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Description Martin Renvoize 2023-07-11 16:16:53 UTC
We have a number of different ways to create what boils down to a simple enquiry in Koha.. OPAC Problem reports, Catalogue concerns, Purchase suggestions and the upcoming Vendor issues.

It would be great to have a central module for managing all these different enquiry/ticket types, with jump out points to the various different workflows for working those enquiries through to a resolution.
Comment 1 Martin Renvoize 2023-07-20 13:13:56 UTC
*** Bug 25215 has been marked as a duplicate of this bug. ***
Comment 2 Jessie Zairo 2023-10-25 12:21:20 UTC
+1 This would be great for managing alerts with orders in acquisitions and notifications for keeping track of what needs renewing, canceling, follow-up, etc. in the ERM module.
Comment 3 Martin Renvoize 2024-03-06 16:12:36 UTC
We're certainly keeping that in mind with the Acquisitions work we're doing at the moment.  Exposing some workflows there in our proof of concept work.