We have a number of different ways to create what boils down to a simple enquiry in Koha.. OPAC Problem reports, Catalogue concerns, Purchase suggestions and the upcoming Vendor issues. It would be great to have a central module for managing all these different enquiry/ticket types, with jump out points to the various different workflows for working those enquiries through to a resolution.
*** Bug 25215 has been marked as a duplicate of this bug. ***
+1 This would be great for managing alerts with orders in acquisitions and notifications for keeping track of what needs renewing, canceling, follow-up, etc. in the ERM module.
We're certainly keeping that in mind with the Acquisitions work we're doing at the moment. Exposing some workflows there in our proof of concept work.