Text to go in the release notes:
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For vendors who, in particular, provide electronic services (e.g. eJournal providers) it is useful to be able to record service issues.
This new feature allows for recording such details, for example logging login problems, service interruptions and incorrect availability.
This is important as evidence when submitting contract negotiations and judging vendor performance against existing contracts.
**Sponsored by** *Bywater Solutions* and *PTFS Europe Ltd*
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