Overdue notices are currently sent to the patron’s home library, not the owning or issuing library. The problem is the letter template used is based on either the owning or the issuing library (based on the cronjob option --frombranch). That means if a Library A patron has an overdue checked out/owned by Library B, then Library A will receive a print notice formatted with Library B’s template. To resolve this we can do one of two things: A) Add an option to format the notice using the template from the patron’s home library B) Add an option to send notices for print to the patron’s home library, but to the owning/checkout library (A) is a simpler solution, though (B) may be wanted by library systems that are more “independent” and don’t want to mail notices for overdues at other libraries.
We had a similar issue with the email, just linking the 2 in case there is some similarity.
Laura, can you please clarify: * Is the wrong notice template used? * Is the email sent to the wrong library? (and is this the CC, the one for users without email or some other mail?)
Commenting here to +1 an enhancement of this type. For my system, the problem is that some of our libraries are fine free and others are not. We determine fines by issuing library and not home library. Because Overdue notices are gathered by patron Home Library, it's not always their rules that the item was checked out under. If there are fines and fees, they may well be fines and fees from the issuing library. Overdue notices and the associated fines are connected, so fine free libraries may not be comfortable communicating fines and fees that they are not asking for and have no connection to.