Staff users can currently add patron messages to a patron account choosing from a pre-determined set of messages or creating a free text message. They can also choose whether the message shows to the Patron in the OPAC as well as staff, or just to staff. It should be possible to disable the addition of free text messages. There should be a choice between whether the free text message is allowable on the OPAC messages or just the staff side or not at all. This should also be permission based so that certain library staff could be given the permission to use free text messages and certain not.
We'll want to cover both browser-based messages and the newer email messages functionality here I think too.